Frequently Asked Questions
Everything you need to know about your ClubOcean experience.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days for domestic orders and 7-14 business days for international destinations, depending on your location and customs processing.
What is your return and exchange policy?
We offer a 30-day hassle-free return policy. Items must be unworn, unwashed, and in their original packaging with tags attached to be eligible for a full refund or exchange.
How do I track my shipment?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to monitor your package's progress in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Are your materials sustainably sourced?
Yes, ClubOcean is committed to ethical fashion. We use organic cotton and recycled materials wherever possible to minimize our environmental footprint and ensure high-quality durability.
How should I care for my ClubOcean apparel?
To maintain the quality of your garments, we recommend machine washing cold with like colors and hanging to dry. Avoid using bleach or high-heat tumble drying to prevent shrinkage.